Last Updated: March 29, 2026

At Pulse 9, we respect your privacy and are committed to protecting your personal information.

What We Collect

When you use our website, we may collect:

• Your name
• Email address
• Shipping & billing address
• Payment information (processed securely through third-party providers)

How We Use Your Information

We use your information to:

• Process and ship your orders
• Communicate with you about your purchase
• Improve our website and customer experience

Sharing Your Information

We do not sell your personal information.
We only share it with trusted services (like payment processors and shipping companies) to run our business.

Your Rights

If you are located in places like the European Union, you may have the right to:

• Access your data
• Request changes or deletion

To do this, contact us at:
ppulse009@gmail.com

Contact

If you have any questions about this policy:
Matthew Pagan
ppulse009@gmail.com

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 Terms & Conditions

Last Updated: March 29, 2026

By using this website, you agree to the following terms:

Use of Website

You agree to use this site only for lawful purposes and not misuse or harm the website.

Products & Pricing

We do our best to keep product information and prices accurate, but we may update or change them at any time without notice.

Orders

We reserve the right to cancel or refuse any order for any reason (such as errors in pricing or suspicious activity).

Returns & Refunds

Return and refund policies will be listed separately 

Limitation of Liability

Pulse 9 is not responsible for any damages or losses that may occur from using this website or purchasing products.

Changes

We may update these terms at any time. Continued use of the site means you accept those changes.

At Pulse 9, we want you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns

• You have 14 days from the date you receive your item to request a return.
• Items must be unused, unworn, and in original condition with tags still attached.
• To start a return, email us at: ppulse009@gmail.com

Non-Returnable Items

We do not accept returns for:

• Worn or used items
• Items damaged after delivery
• Final sale items (if marked)

Refunds

• Once we receive and inspect your return, we’ll let you know if it’s approved.
• If approved, your refund will be sent to your original payment method.
• Refunds usually take 5–10 business days to show up, depending on your bank.

Exchanges

• If you need a different size or item, contact us and we’ll help you exchange it (if stock is available).

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product:

• Contact us within 7 days of delivery
• Include a photo of the issue
• We’ll fix it at no extra cost (replacement or refund)

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect